Zip POS Dashboard Offers Stress-Free Advice for Transaction Errors and Frozen Terminals
Costa Mesa, CA: Having to undergo retail POS troubleshooting, especially when faced with a growing line of customers eager to make their payments and get on with their business, can be intimidating at best and downright intimidating under the worst circumstances. But it doesn’t have to be, according to Zip POS Dashboard‘ Product Manager, who advises taking preparatory measures, keeping consistent protocols in place, and opting for self-service before calling technical support:
“Don’t toss that instruction manual,” says Zip POS Dashboard‘ Product Manager, who insists keeping the original product literature on hand and close by for easy access by managers and employees alike.
“The manual came with the retail POS software for a reason – to provide basic troubleshooting techniques that employees and retail managers can execute themselves. In the same time it takes to pick up the phone, schedule an appointment with technical support, and await their arrival and verdict, managers can successfully troubleshoot and resolve common issues on their own with the help of the manual. And if retail managers do happen to require assistance from the software provider, important manufacturer phone numbers can be found within the product manual pages.”
Zip POS Dashboard’ Product Manager also suggests refraining from panicking at all costs:
“If a manager doesn’t appear confident that a frozen retail POS terminal or unsuccessful card swipe can be effectively remedied,” says the Product Manager, “customers will quickly lose confidence in the ability of a company to resolve the problem. Remain calm in the face of retail POS adversity, and your customers will remain at ease, too.”
According to Zip POS Dashboard‘ Product Manager, keeping a binder containing an error resolution action plan near the retail POS terminal at all times is an excellent way to ease frazzled nerves. It gives employees a confidence boost when dealing with technical errors, as it provides guided instructions while allowing them to spend less time imagining solutions on their own and more time attempting to correct the problem.
“When all else fails, check for loose hardware and perform a reset. Many managers have heard this plenty of times when it comes to troubleshooting software of all types, but it really is a crucial step in the process and fixes many problems,” says Zip POS Dashboard’ product manager, who suggests ensuring all cables are properly connected, shutting down software and unplugging terminal cables if the problem persists, and waiting about 30 seconds before plugging cables back in and rebooting.
Additionally, managers should know what they’ll do in the event that a customer becomes frustrated:
“Will you comp transactions if they take too long, or offer your customers gift certificates or vouchers for return products and services for their trouble? Having a damage control system in place beforehand will ensure exceptional customer service is your policy at all times, even in the event of a retail POS software malfunction. Devise a solid plan and add it to your company’s procedure manual.”